My Approach

Everything I do is about stimulating and embracing collaboration, to tackle a wide variety of challenges for people and team development. That can be done through:

– strategic research
– facilitation 
– workshop & service design

By applying these techniques, I’ve learnt that enabling purposeful communities (or groups) can move an organisation beyond just building products and services. The main tools I continuously practice with teams are:

• Ecosystem Intent toolkit
• Governance & Organisational Mapping 
• Branding & Mission Workshop
• UX Research Methodologies 
• Project Scoping Miro Board template

Design processes are not linear, but iterative. Human needs are now more interconnected than ever before. Service Design come into play where an experience is related to a complex system. Think of a passport. To tackle challenges such as redesign processes within an organization behind a product, a service you need a systemic approach.

Exploration, creation, reflection and implementation are the iterative four steps to structure a complex design process. 

Businesses and society are undergoing an ongoing transformation. The paradigm in Innovation has changed. We have new problems therefore, we need new wayfindings where value is created through the dynamic interactions of actors. 

The shift from Innovation I to Innovation II according to Liedtka et al.2017